Customized Services
for Your Practice
for Your Practice
We provide a wide range of non-clinical administrative and management services to medical practices and other healthcare providers
OFFICE SERVICES
- Reception/ Front Desk:
- Answer & Route All Incoming Calls
- Relay Billing, Sales & Vendor Inquiries
- Front Desk
- Call Center Services
- Recruit & Hire Qualified Staff
- Patient Support:
- Appointment Scheduling
- Patient Inquiries
- Collect Demographic & Insurance Information
- Verification of Insurance Eligibility
- Information on Services
- Establish Visit Expectations
- Communicate Practice Policies
- Improve Patient Satisfaction
- Manage Provider Schedule Utilization
- Special Call Campaigns
- Referrals
BILLING
- Revenue Cycle Management
- Encounters, Coding & Charge Entry
- Claims Submission, Follow-up & Resolution
- Outstanding Accounts Receivable
- Patient Balances & Statements
- Tracking & Reporting:
- Revenue Cycle Data & Charges
- Accounts Receivable Aging
- Zero Payments
- Provider Encounters
- Charge Entry
- E&M Coding Mix
- Biller Productivity
- Collections
- Billing Optimization
MARKETING
- Branding:
- Logo Design
- Business Cards
- Letterhead & Envelopes
- Note Cards
- Website Development & Maintenance
- Graphic Design
- Collateral (brochures, flyers, posters, signs)
- Communications + PR
- Social Media
- Advertising (print + digital)
- Patient Communications:
- Email Newsletters
- Direct Mail
- Custom Forms + Presentations
- Event Flyers + Invitations
- Digital Magazines
INFORMATION TECHNOLOGY
- Equipment
- Telecom
- Support
- Best-in-class EMR
PRACTICE DEVELOPMENT
- Ancillary Services
- ROI Calculation
- Turnkey Solution
- Growth Opportunities
- Strategic Planning
- Provider Recruitment
- Real Estate Procurement
- Site Development
PRACTICE OPTIMIZATION
- Schedule Development
- Workflow Optimization
- Direct Provider-to-Provider Consultation
- EMR Optimization
HUMAN RESOURCES
- Recruiting and Hiring:
- Talent Screening
- Applicant Assessment
- Acquisition
- Payroll & Benefits Management:
- Performance Reviews
- Goal Setting
- Salary Bands
- Benefits Administration
- Policies & Procedures:
- Policy Review & Development
- Procedure Documentation & Optimization
- Compliance Assistance
- Employee Handbooks
- Regulatory Management and Training:
- Risk Assessments
- Regulatory Updates & Requirements
- Compliance Oversight & Training
- Training & Development:
- OSHA
- HIPAA
- CPR
- Bloodborne Pathogens
- Skills Enhancement
- Customized Training Programs
- HR Consulting
CREDENTIALING
- Licensure – Set-up, Review & Verification:
- CAQH
- PECOS
- NPI
- Insurance:
- Verification with All Insurance Payers
- Establish, Review & Verify Payer Portal Accounts
- Review of Insurance Coverages
- Medicare/Medicaid Revalidation
- Maintain Provider Profiles
- Renewal Reminders
- Maintain In-Network Payer List
- Weekly Credentialing Updates
- Credentialing Support
PROFESSIONAL SERVICES
- Legal Services
- Financial Services
- Insurance Risk Management